WHAT SHOULD I DO IF MY PACKAGE IS LOST OR STOLEN?
When you place an order with us please note that
the liability is between you and USPS. We do not make any exceptions to this policy.We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Once we receive your order in que, our goal is to ship the item within 1 business day. For example, for an order placed Monday morning at 9am, we'll do our best to ship it same day before 5pm. Otherwise, we guarantee it'll ship the following day. If your order was placed at 2pm on Monday, we'll ship your order on Tuesday by 5pm. Orders placed Friday afternoon and Saturday will take 1-2 days to process and will be dropped off with the carrier on Monday.