The best and quickest way to reach out to us is through Facebook Messenger. We can help with the following:

- Confirm if your return or exchange is eligible.
- Confirm if we have an exchange item or size.
- Answer any returns/exchange questions.

Refunds are issued in the form of store credit, specifically an e-gift card. No exceptions. Gift cards never expire and you may use them at any given time. E-gift cards will be sent to the email attached to your Sweet Collective account and you'll receive an email confirmation regarding your return/refund gift card.

Clearance/mark-downs, bodysuits, tights, promotional items, jewelry, handbags, accessories. Giveaways are final sale and cannot be exchanged for another item or size.

PLEASE NOTE - A 20% restocking fee will be deducted from the credit you'll receive for any returned or unapproved final sale items.

you have 14 CALENDAR DAYS from the date you receive your items to contact us about your return and 10 DAYS AFTER to have the items in our hands.

All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed.

Please send us a Facebook message about your exchange. We will check to see if we have the item and size you need before we initiate the exchange.

All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed.

You are responsible for paying your own shipping costs to return your item(s). You have the option to purchase your own postage to ship, or we can provide a return label but the costs for postage will be deducted from your refund.

As part of the return process we require a tracking number from you. 

We can't guarantee that we'll receive your returned item. We highly suggest that you receive a receipt from the carrier when you drop off your package. If the package were to get lost or show that it hasn't been scanned into a facility, that is your proof that you dropped it off to be shipped. We are not responsible for lost or stolen packages. The liability is between you and USPS or UPS. We do not make any exceptions to this policy. That is why a receipt and tracking number is essential for your return.