The fastest way to reach us is through Facebook Messenger. Email is also fine, but we can quickly help you:

• Check if your return or exchange is eligible
  
• Confirm if we have the item or size you want for an exchange
  
• Answer any return or exchange questions

Please allow us 24-48 hours to respond.

Clearance/mark-downs, bodysuits, tights, promotional items, jewelry, handbags, accessories. Giveaways are final sale and cannot be exchanged for another item or size.

PLEASE NOTE - A 20% restocking fee will be deducted from the credit you'll receive for any returned or unapproved final sale items.

Refunds are issued as store credit in the form of an e-gift card.
If the return was due to our mistake, we’ll handle it differently.
E-gift cards never expire and will be emailed to the address on your Sweet Collective account once your return is processed.

You have 14 calendar days from the day you receive your order to contact us about a return, and 10 days after that for us to receive the items. All tags must be attached, and items must be in their original condition — unworn, unwashed, and scent-free.

You’re responsible for return shipping costs.You can use your own postage, or we can send you a return label in which the postage cost will be deducted from your refund.

As part of the return process we require a tracking number from you. 

You have 2 weeks from the date you get your "Ready for Pickup" confirmation email to grab your order — after that, it’s considered final sale.

Once we approve your return, we’ll give you a “return by” date. All items must have tags attached and be in their original condition — unworn, unwashed, and scent-free.

Please reach out to us about your exchange. We’ll cover the shipping cost to send your exchange back to you if it’s only for the same item in a different size.

If we make an exception for a final sale item, you’ll need to cover shipping both ways.

All items must have tags attached and be in their original condition — unworn, unwashed, and scent-free.

Orders paid with Sezzle and returned for store credit may have a small, non-refundable processing fee. Sezzle charges us a transaction fee that isn’t refunded — even when an order is returned.

We love offering flexible payment options, but because of these non-recoverable costs, a small fee might be deducted from your store credit. Thanks so much for understanding!

We can't guarantee that we'll receive your returned item. We highly suggest that you receive a receipt from the carrier when you drop off your package. If the package were to get lost or show that it hasn't been scanned into a facility, that is your proof that you dropped it off to be shipped. We are not responsible for lost or stolen packages. The liability is between you and USPS or UPS. We do not make any exceptions to this policy. That is why a receipt and tracking number is essential for your return.