Returns & Exchanges

OUR RETURN POLICY
You have 14 calendar days from the date of delivery to return the item at your own expense if you are not 100% completely satisfied. All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed. Face masks are final sale. Marked down items and sale or clearance items are final sale. 
To start your return, please send an email to info@thesweetcollective with "RETURN + Order ID #" in the subject line. 
REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we've received your returned item. If a refund is issued, it will be processed to the original method of payment. Please keep in mind that it may take a few days for the funds to process. 

 

EXCHANGES

If you wish to exchange your item for another size, the best option would be to place an order for the desired size as soon as you've come to that realization. In this scenario, we will provide a pre-paid return label for your original item. 

To start your exchange, please send an email to info@thesweetcollective with "EXCHANGE + Order ID #" in the subject line. 

Once we receive your returned item, we will issue a refund to your original payment method. 

SHIPPING A RETURN

Unless you are exchanging an item, you are responsible for paying your own shipping costs to return your item. You have the option to purchase your own postage to ship, or we can provide a return label, but the costs for postage will be deducted from your refund. 

If you are shipping an item over $60, you should consider using a trackable shipping service or purchase shipping insurance, along with receiving a receipt from the carrier when you drop off your package. We can't guarantee that we'll receive your returned item. 

We are not responsible for lost or stolen packages. The liability is between you and USPS or UPS. We do not make any exceptions to this policy. That is why a receipt and tracking number is essential for your return.

Please send us your additional questions to info@thesweetcollective.com. 
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