RETURNS & EXCHANGES

All returns must be approved. Please read the below carefully and follow the steps to request a return. We may reject packages received without approval and therefore it will be shipped back to the sender.

OUR RETURN POLICY

ORDERS PURCHASED ON OUR WEBSITE
If you are not satisfied with your items you have 5 CALENDAR DAYS from the date you receive your items to contact us about your return and 10 DAYS AFTER to have the items in our hands. Shipping cost for the return is at your own expense. All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed. FINAL SALE items cannot be returned.

ORDERS PURCHASED THROUGH FACEBOOK LIVES
All items purchased through FaceBook live sales can be returned for store credit only. This is because these items are sold at a lower price-point than retailed for on our website. You have 14 calendar days from the date of delivery to return or exchange the item at your own expense. All tags must be attached and the item must be returned in its original condition; unworn, scent free and unwashed. 
FINAL SALE ITEMS
Face masks, marked down items, sale or clearance items, and jewelry are final sale. 

To start your return, click the button below to send a request through our contact form and include your order ID.

Or send us an email with "RETURN + Order ID #" in the subject line to info@thesweetcollective.com

EXCHANGES
If you wish to exchange your item for another size, the best option would be to place an order for the desired size as soon as you've come to that realization. For FaceBook live items, please send a direct message to our FaceBook inbox so that we can hold your item. You are responsible for the cost to ship the item back to us and we will cover the cost to ship it. You cannot exchange an item for a different item. 
To start your exchange, click the button below to send a request through our contact form and include your order ID.

Or send us an email with "EXCHANGE + Order ID #" in the subject line to info@thesweetcollective.com
REFUNDS
Once your return is received and inspected we will send you an email to notify you that we've received your returned item. If a refund is issued, it will be processed to the original method of payment. Please keep in mind that it may take a few days for the funds to process.

STORE CREDIT
If you are issued store credit we will issue it in the form of an e-gift card with a code to use towards future purchases. This will be emailed to you. Please keep that code in a safe location. We do not keep a copy of it in our files. Unfortunately, if you lose it there is no way to trace/locate it.
SHIPPING A RETURN
Unless you are exchanging an item, you are responsible for paying your own shipping costs to return your item. You have the option to purchase your own postage to ship, or we can provide a return label, but the costs for postage will be deducted from your refund. 

As part of the return process we require a tracking number from you.  We can't guarantee that we'll receive your returned item. We highly suggest that you receive a receipt from the carrier when you drop off your package. If the package were to get lost or show that it hasn't been scanned into a facility, that is your proof that you dropped it off to be shipped. We are not responsible for lost or stolen packages. The liability is between you and USPS or UPS. We do not make any exceptions to this policy. That is why a receipt and tracking number is essential for your return.

Please send us your additional questions to info@thesweetcollective.com.
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